Get in Touch With Us
Got a question about something you read on oshima2021.com, spotted an error, or want to suggest a topic? This page explains how to reach our team and what kind of enquiries we can help with.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. When you write to us, a short summary of what you need helps us route your message to the right person and answer faster. Please include the name of the page or sweepstakes casino you're asking about if your question relates to something specific we've published, such as an offer, a rating, or a state-eligibility detail.
What We Can Help With
Social Casinos is an independent site that compares sweepstakes and social casino platforms — sites that let players use virtual Gold Coins to play for fun and, on participating platforms, Sweepstakes Coins that can potentially be redeemed for prizes under each operator's own rules. We are not a casino operator ourselves and cannot process deposits, redemptions, or account issues. Here's where we can genuinely help:
- Content questions — If a review, comparison, or explanation on the site is unclear, ask us and we'll clarify or update it.
- Corrections — Sweepstakes casino terms change often: welcome offers, eligible states, redemption thresholds, and minimum ages can all shift with little notice. If you notice something on our site that no longer matches an operator's current terms, tell us and we'll look into it.
- Coverage suggestions — If there's a platform, a state-specific question, or a topic around Sweeps Coins casinos you think we should cover, we're open to hearing it.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce your organisation and explain what you have in mind.
- Responsible play concerns — If you or someone you know is finding it hard to keep play sessions in check, let us know and we can point you toward general resources. Casino-style games involve chance, and no platform we cover can guarantee an outcome.
What We Can't Do
Because we don't operate any of the platforms listed on this site, there are some requests we can't action directly. If you need help with an account, a redemption that's pending, identity verification, or a payment issue, that has to go through the operator's own support channel — the platform's terms and conditions page will list how to reach them. We can, however, help you understand what a typical verification or redemption process looks like in general terms, or point you toward our broader comparison content, including our coverage of trusted casinos operating outside GamStop restrictions in the UK if that's relevant to your situation.
Before You Write In
A few things worth checking first, since they cover the most common questions we get:
- Availability of any sweepstakes casino varies by state, and some states restrict or exclude these platforms entirely — always confirm current eligibility on the operator's own site before signing up.
- Participation is generally free: reputable sweepstakes casinos don't require a purchase to play or to be eligible for prizes, and most offer a no-purchase method of entry alongside coin packages.
- Redeeming Sweepstakes Coins typically involves identity verification and a minimum threshold, and processing times vary by operator, so check the specific platform's terms.
- Editorial ratings on this site reflect our own research into offers, game libraries, and terms — they are not customer-review scores, and no ranking is influenced by commission.
What Happens After You Send a Message
A real person reviews every message that reaches us — there's no automated reply standing in for an actual response. We aim to get back within a couple of working days, though it can take a little longer during busier periods. If your question needs input from more than one person on our team, we'll let you know it's being looked into rather than leave you waiting without word.
Keeping Our Coverage Accurate
Sweepstakes casino terms, eligible states, and promotional offers change frequently, and we rely partly on reader feedback to keep our pages current. If something we've published doesn't match what you see on an operator's site, or if a state restriction has changed, that report is genuinely useful to us. We'd rather hear about it and fix it than leave outdated information live.